Returns and Refunds

At American Golf, we want you to be able to shop with confidence. You may return unused products in their original packaging and with the labels still attached within 30 days of receipt for a full refund.

Unfortunately, we are unable to accept the following goods for returns or refunds, unless they are deemed to be faulty

  • Packs of socks that have been split.
  • Packs of gloves that have been split.
  • Clothing where the label has been removed.
  • Any socks, underwear or base layers that have been worn.
  • Blister packs that have been opened.
  • Any goods or devices where the seal has been broken, or the wrapping has been removed, including all electronics, GPS & Trolleys
  • Any device where the warranty has been registered, or additional software has been downloaded, including all electronics, GPS & Trolleys
  • Any goods which have been supplied according to your particular specification, or which are personalised or custom built.
  • Second hand, ex-display or ex-demo goods unless they were delivered faulty.

Faulty products

Pre-owned, ex-demo or ex-display goods are not sold as new goods and are purchased on a "bought as seen" basis. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken.

Purchases under 30 days old

For items that become faulty within the first 30 days of normal use. Please contact our aftersales on the form below. Our aftersales team will be in touch to help assist you with your enquiry.

For purchases over 30 days old but less than 12 months old

American Golf is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your complete peace of mind. All new product lines are fully tested by our purchasing team for quality and performance.
Please complete the form below. Our aftersales team will then contact you to discuss your faulty product. If the product is faulty and within warranty we will contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

For more information about our returns policy please click here

Please complete the form below, or click here to select another option.